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Are Your Contact Center Agents Certified?
Imagine putting your best salespeople on the street with little to no training. Probably wouldn’t happen, would it? That’s because you know they are representing you – directly to your customers. It’s...
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How to Empower Your Contact Center Agents
Today’s contact center agents need to handle multiple tasks in order to address growing customer demands. Unfortunately, some customer service personnel are afraid or restricted to go the extra mile...
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